Yes, we offer free worldwide shipping on our most popular products. No matter where you are located, you can enjoy the benefits of our organic herbal teas without any additional shipping costs.

Most of our items come with free worldwide shipping, meaning our customers won’t pay any additional fees. We cover these costs ourselves. The shipping conditions remain unchanged, offering the same guarantees, tracking options, and reliable delivery.

We take pride in delivering the highest quality products to our customers. That’s why we offer a freshness guarantee. If you are not satisfied with the freshness of your herbal tea, please contact us within 30 days of receiving your order, and we will be happy to assist you.

Returns are accepted within 30 days from the date of product reception. Please note that the buyer is responsible for covering the return costs, and shipping fees are non-refundable. The product must be returned in the exact same condition as it was received. Missing or partly missing items will not be eligible for a refund. For more information, please refer to our refund policy.

Processing times vary based on the day of the week. Typically, orders are shipped within 1-3 business days (estimation). Processing and delivery times are estimates based on the majority of orders and do not constitute a binding commitment from our side.

Delivery times vary depending on the destination and time of year. Typically, delivery (transportation) takes 3-12 days, but customs processing or weather conditions may occasionally cause delays. These issues, while regrettable, are beyond our control and responsibility. If you experience any delays, please inform us, and we’ll do our best to assist you promptly. Processing and delivery times are estimates based on the majority of orders and do not constitute a binding commitment from our side.

First, track your order using our tracking page [here]. If your order status has been updated within the last 4 days, please kindly wait. Most orders are delivered within 14 days, depending on parcel traffic, customs clearance, and weather conditions. If your order status hasn’t been updated in the past 4 days, feel free to contact us by clicking [here] or use our Chat. Please note that if your parcel was shipped via USPS, the status will only update again once it reaches U.S. borders.

In the rare event that your package arrives damaged, please take immediate action by capturing a video of the unboxing. This will enable us to initiate a claim with the delivery provider and resolve the issue as quickly as possible. Your cooperation is greatly appreciated.

Yes, you can contact our customer service team if you have any questions or concerns. Please kindly use our contact form to get in touch with us, and we will be happy to assist you.

Refunds can be obtained under the following conditions:

1. Returning Items:
   If you choose to return your items within 30 days of receiving them, in accordance with our return policy. The buyer is responsible for return shipping costs, and original shipping fees are non-refundable. Items must be in their original condition with an international tracking number. Missing or incomplete items will not qualify for a refund. Once we receive your return, refunds will be processed within 30 days.  While we typically issue refunds to the original method of payment, we may request to process the refund through an alternative method.

2. Lost or Stuck Parcels:
   Refunds will be considered if the shipping carrier confirms the parcel is stuck or lost in transit, with no tracking updates for at least 30 days (based on the latest update’s date).

3. Import Taxes and Responsibilities
   Please note that shipments may be subject to import taxes or customs fees in the recipient’s country. These fees are the customer’s responsibility to settle. Failure to pay these taxes may result in the shipment being held or abandoned by customs. ArtisanThai will not be held responsible if a customer refuses to settle these fees, and refunds will not be issued for abandoned orders.